Howdy Super Happy People!
This past weekend was amazing. My company, Super Happy Juice, had it’s first production and shipment of orders.
On Tuesday, the company had an opportunity to face a challenge–One of our products was not suitable to drink.
We make our “Mylks” (a non-dairy drink) with cashews. They are soaked, and then blended and mixed to create a delicious drink. However, if not produced correctly, they can ferment and not be tasty. Unfortunately, this is what happened. We determined the cause, the boxes were not properly insulated enough, and then sought to remedy the situation. While some of the mylks “tasted OK” to people, they really should taste *delicious*, so something was awry.
After the first person who tried them did not give rave reviews, I check my samples and realize they were not good. I then immediately contacted every customer, via email, and called a few of them as well, as informed them to discard the product and we will replace it, free of charge.
There was no other option that crossed my mind. As the Chief Super Happy of Super Happy Juice, my #1 job is to make everyone “Super Happy”, and this means getting them a great product that they will love.
We will make more Mylk over the weekend and send to our customers on Monday–Better insulated, and with extra ice packs. And our customers will go bonkers over how delicious our Cashew Mylk really is.
The great thing about running your own company, is you never have to worry if “The Right Thing to Do” is the same as “What’s Best for the Company?” It always is.
Up Next Time: Super Happy Customers
