Tag Archives: FedEx

Super Happy Do The Right Thing

Vanilla Cinnamon_bottles
Super Happy Mylks that weren’t


Howdy Super Happy People!

Super Happy Shipping_FedEx
Send it!

This past weekend was amazing.  My company, Super Happy Juice, had it’s first production and shipment of orders.

On Tuesday, the company had an opportunity to face a challenge–One of our products was not suitable to drink.

We make our “Mylks” (a non-dairy drink) with cashews.  They are soaked, and then blended and mixed to create a delicious drink.  However, if not produced correctly, they can ferment and not be tasty.  Unfortunately, this is what happened.  We determined the cause, the boxes were not properly insulated enough, and then sought to remedy the situation.  While some of the mylks “tasted OK” to people, they really should taste *delicious*, so something was awry.

After the first person who tried them did not give rave reviews, I check my samples and realize they were not good.  I then immediately contacted every customer, via email, and called a few of them as well, as informed them to discard the product and we will replace it, free of charge.

There was no other option that crossed my mind.  As the Chief Super Happy of Super Happy Juice, my #1 job is to make everyone “Super Happy”, and this means getting them a great product that they will love.

We will make more Mylk over the weekend and send to our customers on Monday–Better insulated, and with extra ice packs.  And our customers will go bonkers over how delicious our Cashew Mylk really is.

The great thing about running your own company, is you never have to worry if “The Right Thing  to Do” is the same as “What’s Best for the Company?”  It always is.

Up Next Time:  Super Happy Customers

Super Happy Networking

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This past week has been an incredible amount of serendipity for Super Happy Juice.  Our FedEx account manager was able to deliver with a very positive shipping structure that will really give us the flexibility to launch our Brand.  He has been just incredible with his efforts and results.  And, we were blessed with a “famous person” photobomb in my PotD.  If you can guess who it is, I will send you a free bottle or two of Super Happy Juice–shipped via FedEx, of course!

Super Happy Juice also had a fantastic experience at a Pre-Grammy Party promoted by PlanetLA Music and hosted at The Village Recording Studios

@ChiefSuperHappy on the Red Carpet

There was an incredible amount of like-minded people and a great way to begin to promote the brand.

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Of course, it makes it easy when your business partner is very photogenic.

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(I can’t get this photo to rotate)
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Me and my Super Happy Juice Business Partner

Last week, I made it up to San Fransisco for the Fancy Foods Show

@ChiefSuperHappy (at) @Twitter

I used to live in Berkeley, and returning to The City brought back a few memories.  There is an energy in SF that is vibrant and palpable; different than Los Angeles, which is a little flashier. I definitely need to visit more!

As the focus of this post, I made several new contacts and reestablished a few older ones.  It’s refreshing to see people after a “break” of a couple of years, and be able to pick up where we left off.  Lesson Learned:  ALWAYS be polite, nice, and memorable.  (aka, Super Happy)

Today I had two events at the alma mater UCLA-Anderson.  One event was listening to David Booth, co Founder of Dimensional Fund Advisors, www.dfaus.com, and someone who gave a few hundred million to endow a business school.  (Many Million) I have a standing rule to always listen to a Billionaire, regardless of what they are saying.  They have done something right, and there is always something to learn.

The second event was a mentoring event put on by Anderson EDGE, a great program run by an alumni friend of mine.  I was able to reconnect with a person I mentored last year, and catch up with some challenges she was having with her sales team.  Additionally, I was able to help two other former classmates of mine with some of their sales challenges too.  In a nice, quid pro quo I was also recommended to a few good people that can help @SuperHappyJuice.

Very excited about the next few days.  Our website is going live on Friday, so I’m relying on some very trusted people.

I wouldn’t want it any other way.

(And if you made it this far, thank you for reading this)