This past weekend, I had the amazing opportunity to volunteer at the Northern Trust Open, the LA stop on the PGA Tour. This was the third consecutive year I’ve worked the tournament and it was the best it ever was.
One of the reasons why I like working at the event is being able to meet all sorts of very interesting people. And this year was no exception. My goal, in meting people, was to find a contact for this year’s Masters Golf Tournament, A Tradition Like No Other, and I think I put forth a good effort. We shall see.
The other reason why I enjoy working there is to practice my communication skills. I check credentials for people entering a very exclusive (read: expensive) courtesy tent–The United Fairway Club. Tickets are around $250/day and well worth it. Here’s how you buy, ask for James Jackson and mention me…Although he might charge you extra if you do! 😎
As I was saying, when you have to tell people “no”, it can be a challenge. Especially when you are in a positive environment like a golf tournament. People want in, yet they didn’t pay for a ticket. The food and beverages are part of your ticket, so it’s a great time for all.
However, if I let just anyone in, then it would dilute the value of those who paid for their ticket. Sometimes, this meant a person was delayed in entering while I validated their credentials. Doing this in a positive way, benefits everyone.
The lesson learned here is this. Being cautious and preventing “mistakes” is worth the “hassle” of being wrong. Especially when you consider that “being wrong” will eventually mean, you won’t be able to volunteer in the future.
I made the wife of the Executive Director of the tournament get a ticket, because her credentials didn’t allow her entry. While inconvenienced, she admitted she was impressed and would give a positive, glowing feedback to her hubbie at how diligent I was.
At the end of the day, literally, all we had was how we handled our patrons. Courteously, and with diligence.
Next up–Some Super Positive Taste Testing!